OnePoint Patient Care, LLC v. Millennium Pharmaceuticals, Inc.

File No: 91228995

Date Issued: 2018-04-25

Type of Case:

OPP

Citable:

Issue:

2(d) - Likelihood of Confusion

TTAB Panel:

Wolfson*
Shaw
Heasley

Party: OnePoint Patient Care, LLC v. Millennium Pharmaceuticals, Inc.

Applicants: [1 POINT and design, as shown, with color claim] [Business administration of patient and medication reimbursement programs, in Cl. 35; Providing insurance and reimbursement information; providing financial assistance for prescription costs, in Cl. 36; Providing medical and scientific research information to patients, in Cl. 42; Providing medical information to patients, in Cl. 44]

Opposers: ONEPOINT PATIENT CARE [PATIENT CARE disclaimed] and [ONEPOINT PATIENT CARE and design, as shown, with color claim] [both for Pharmacy services for hospice providers and institutional healthcare facilities, in Cl. 35]

Original Trademark Case

Trademark Trial and Appeal Board Electronic Filing System. http://estta.uspto.gov
ESTTA Tracking number: ESTTA892436
Filing date: 04/25/2018
IN THE UNITED STATES PATENT AND TRADEMARK OFFICE
BEFORE THE TRADEMARK TRIAL AND APPEAL BOARD
Proceeding 91228995
Party Plaintiff
OnePoint Patient Care, LLC
Correspondence STAN SNEERINGER
Address PEDERSEN & HOUPT
161 N CLARK STREET , SUITE 2700
CHICAGO, IL 60601
UNITED STATES
Email: [email protected], [email protected],
[email protected]
Submission Testimony For Plaintiff
Filer’s Name Stanley C. Sneeringer
Filer’s email [email protected], [email protected],
[email protected]
Signature /Stanley C. Sneeringer/
Date 04/25/2018
Attachments Kevin Kirkland Affidavit.pdf(385533 bytes )
Kevin Kirkland Affidavit Exhs. 1-7.pdf(5153276 bytes )
Kevin Kirkland Affidavit Exhs. 8-11.pdf(2756313 bytes )
3006 S. Priest Drive Phone: (480) 240-1122
Tempe, AZ 85282 Fax: (480) 240-1123

COLOR CODE REFERENCE CHART

7am – 10am Pink 8pm – 10pm Gray

11am – 1pm Yellow 11pm – 6am Purple

2pm – 4pm Green PRN Red

5pm – 7pm Orange Controlled Blue

Time Pass Checklist:

1. Refer to Medication Administration Record (MAR)
2. Open the medication cart drawer for the residents meds
3. Locate the medications to be given at that time
4. Pull the OP® Card for the desired medication(s)
5. Remove the medication and place in med cup
6. Give medication and confirm it was administered properly
7. Initial the MAR verifying the medication(s) given
8. Place the OP® Card behind the existing medications
9. Repeat procedure until all needed meds are given
10. Report any errors or discrepancies to your supervisor

*** These directions are intended to act as a guideline to ensure a safe and efficient Med Pass. Please follow
all Med Pass guidelines and/or regulations as mandated and required by your community and refer to this
Time Pass Checklist as a suggested reference only. ***

ALCCRC.AZ.0208

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OPPC0000039
Opposition No. 91228995 Kirkland Affidavit Exh. 2
OPPC0000029
Your Patient. Your Time.
Instant Prescription Access.
Our versatile mobile application delivers an unprecedented level of
information integration. Specifically designed to meet the unique needs
OneConnectPoint is an
of the hospice industry, OneConnectPoint simplifies the admission and invaluable tool. The app
allows me to see what
medication ordering process to reduce the time clinicians spend dealing
has been ordered for any
with pharmacy and ultimately increase the time they have available to patient, saving phone calls to
nurses, the pharmacy and patients.
spend caring for their patients.
Connie, RN
Our simple, seamless and secure technology allows Hospice of the Valley – Arizona

our hospice partners to: Download your FREE
Quickly admit and update patients Create a Prior Authorization for a OneConnectPoint App today
demographics and medication profiles non-formulary medication while placing
Place refill and new medication orders an order
through our integrated e-Rx platform Ability to receive medication profiles
Track the delivery status of a from eMRs Apple, the Apple logo, iPad, are trademarks of Apple Inc.,
medication order Receive Notifications indicating registered in the U.S. and other countries. App Store is a
Verify medication orders real time Prior Authorizations and E-Rx orders service mark of Apple Inc., registered in the U.S. and other
against the hospice formulary, as well pending approval countries.
as screen for drug Interactions
Google Play and the Google Play logo are trademarks of
Google Inc.

For more information, please contact us:
866.771.OPPC (6772) [email protected]

Visit OnePoint Patient Care online:
www.oppc.com
Opposition No. 91228995 Kirkland Affidavit Exh. 3
OPPC0000030
Phone: 866.771.OPPC (6772)
Web: onepointpatientcare.com

ORDER RECEIVED

Your Patient. Your Time.
Instant Prescription Access.
INTRODUCING ONEPOINT PATIENT CARES MOBILE APPLICATION.
Our versatile mobile app delivers an unprecedented level of The Patient Care App is an
invaluable tool. The app
information integration. It streamlines the process so data is allows me to see what has
entered only once for your patients admission, prescription been ordered for any patient,
saving phone calls to nurses,
ordering and clinical management needs. You receive real-time
the pharmacy and patients.
updates to track orders, changes and prescription proile CONNIE, RN
information right from your Windows, Apple, Android device HOSPICE OF THE VALLEY ARIZONA
or your PC.
I can now order medications,
proile orders for future
OUR SIMPLE, SEAMLESS AND SECURE TECHNOLOGY PLATFORMS dispensing and check on
ALLOW YOU TO: order status, all on my
Save time and money with Make informed clinical schedule, from a single,
instant patient information medication decisions integrated app.
access AMY, RN MANAGER
Use OnePointRx to see
Take control of the ordering therapeutic alternative IU HEALTH VNA HOSPICE INDIANA
experience considerations
Know the status of the order Simplify ordering and
in real time proiling information for Download your
new orders and reills, FREE Patient Care
Issue prior authorizations
including controlled Mobile App today at
substances https://mobile.oppc.com
Opposition No. 91228995 Kirkland Affidavit Exh. 3
OPPC0000063
Experience the difference
when patients come first.
Dispensing & delivery directly
from OnePoint owned community
pharmacies

Same-day and next-day delivery
options or utilize our national mail
order capabilities

Pharmacy beneits management
services exclusively for hospice

We understand what is important to you and your patients.

Were a national hospice pharmacy As an integrated pharmacy & PBM,
that owns & controls our own admitting patients and placing
pharmacies utilizing our exclusive medication orders is just one easy
Rx AccuTrack® quality control process. phone call away.

Were employee-owned and report Were technology leaders providing
directly to our hospice partners and and enabling e-Prescribing for
their patients, not shareholders or controlled substances, mobile tools
private equity investors. and real-time data exchange.

Our pharmacists customize preferred Our exclusive reporting system,
drug lists (PDLs) and provide OnePointRx gives you the tools to
formulary/PDL management programs completely align your clinical objectives
speciic to each hospice we serve. with inancial goals and benchmarks.

To learn more, call us at 866.771.OPPC (6772)
Opposition No. 91228995 or email
Kirkland Affidavit Exh. 4 [email protected]
www.onepointpatientcare.com
OPPC0000003
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OPPC0000010
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OPPC0000011
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OPPC0000012
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OPPC0000013
Partnering for Premier Pharmacy Services

XYZ Hospice
Month XX, 2017

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OPPC0000071
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 1
Agenda

The OnePoint Difference

A Solution That Adds Up

Transition & Account Management

Next Steps

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© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 2
The OnePoint Difference

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© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 3
4

What Can One Do For You?

Were unique in that were the only
national hospice pharmacy that truly
offers the full continuum of pharmacy
services.

Our hospice partners have the ability to
select any combination of pharmacy
services without ever having to change Daily ADC of Over 30,000
providers. Processing Over
200,000 Rxs/month
Nationwide Dispensing
and Delivery Capabilities

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OPPC0000074
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 4
OnePoints History

1. Founded in 10. In 2015, 11. In 2015,
1965 as began serving introduced
Professional 6. In 2008, Colorado from new logo and
Pharmacy continued our new tagline
national Denver
4. In 2005, 5. Began expansion by
2. Began pharmacy
rebranded as serving Las serving OK,
serving OnePoint Vegas FL, and IL
Arizona Patient Care hospices in hospices
hospices under new
in 1986 2007 as our
ownership first
expansion
market

3. In 1995,
consolidated 12. Today we serve over
into a single 200 programs and
pharmacy, over 30,000
focused on patients/day in 26
hospice states and counting

8. Opened our 9. In 2014,
Vancouver, expanded to
WA pharmacy Detroit, MI
7. Launched
in 2012
Clinical
Consulting
and hospice-
only PBM
capabilities in OPPC OPPC
2008 Locations Serviced

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OPPC0000075
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 5
OnePoint Proudly Serves Many of
the Nations Leading Hospices

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OPPC0000076
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 6
Attentive, Flexible & Forward Thinking

T e c hnology
Sc a le
Le a de rship

EM R Ada pt a bilit y
I nt e gra t ion Fle x ibilit y
Cust om iza t ion

Priva t e ly
Ow ne d & Re t e nt ion
Ope ra t e d

Ac t ive Low e r
Ac c ount Cost
M a na ge m e nt Solut ions
Full Suit e
of
Solut ions
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OPPC0000077
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 7
We Embed and Promote a Superior
Service Culture in All That We Do

Privately held

Promotion and recognition of customer service heroes
Gifts and financial rewards for service excellence

Caught in the Act programs where peers can recognize peers

Overarching message of Patient First

Mission statements are on each computer terminal
Provide our patients, their caregivers and family members with the highest quality of care,
reliability and support while dispensing clinical advice, medications and delivery services.

Professionalism, personal accountability and integrity are at the core of
Opposition who we are and whatKirkland
No. 91228995 we do, every
Affidavit Exh. hour
5 of every day OPPC0000078
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 8
A Solution That Adds Up

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OPPC0000079
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 9
OnePoints Solutions Portfolio Creates the
Most Flexible Service Model for Hospice

Supe rior
H ospic e One Point Out c om e s,
I nsight Solut ions Profit a bilit y
& Opt ions

Greater control An adaptive Better patient
in a continually service model outcomes
changing designed to achieved with
environment meet unique profitability &
hospice needs control

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OPPC0000080
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 10
Hospices Face More Challenges
Than Ever Before H ospic e
I nsight

Hospice Challenges:

Industry Consolidation

Need To Control Costs

Reduced Reimbursement

Threat Of Medicare Carve-In

Increasing Regulatory Burden

More Frequent Audits

Need For Continued Profitable Growth

Recruitment Of Quality Nurses And Staff

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OPPC0000081
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 11
Solutions that Allow Hospice to
Choose What They Need One Point
Solut ions

As a PBM we adjudicate claims, manage custom
formularies and maintain a comprehensive network of
pharmacies for our partners to choose from.

We own and operate eight regional hospice-dedicated
pharmacies that can ship medications next day to
hospice patients nationally, regardless of their location.

Leveraging our eight regional hospice-dedicated
pharmacies, hospices and their patients benefit greatly
from unparalleled door-to-door delivery service that no
other hospice pharmacy can provide.

We provide our hospice partners with 24-hour access to
state-of-the-art tools, information and resources to
successfully navigate the every-changing and
demanding regulatory and compliance environment.
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OPPC0000082
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 12
Concierge PBM One Point
Solut ions

Preferred drug list designed uniquely for your hospice

Flexible prior authorization processes that work for your hospice

65,000 network pharmacies, overseen by a hospice expert

Fully transparent pricing models including fee-for-service,
per diem & others

Fully compliant drug utilization & compliance reporting

Clinical advocates to ensure most cost effective therapies

We know
Opposition No. that no
91228995 two hospices areAffidavit
Kirkland the same,
Exh. 5 so we act accordingly
OPPC0000083
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 13
A Custom Preferred Drug List Created with
Your Clinical Team, Managed By OnePoint One Point
Solut ions

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OPPC0000084
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 14
Next Day Valet: Mail Order One Point
Solut ions

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OPPC0000085
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 15
Next Day Valet: Mail Order One Point
Solut ions

Reliability & quality of a stable hospice pharmacy
organization

Next day or second day delivery by professional couriers

A single phone call is all it takes (Integrated PBM & Pharmacy)

Clinical knowledge (every pharmacist is a hospice pharmacist)

Deep stock of hospice medications

Every employee goes through hospice training

Open 365 days a year

Specialty compounds (e.g., phenobarb suppositories) as needed

Online ordering tools & reporting (C2 & other controlled substances)

We create
Opposition a positive,
No. 91228995 memorable service
Kirkland Affidavit experience
Exh. 5 with each call
OPPC0000086
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 16
Direct Express: Local Service One Point
Solut ions

Providing over 30 years of local hospice pharmacy services

Direct pharmacy contact with each call

Same day deliveries, including STATs 93% of deliveries are made in
under 4 hours

24 hour clinical advice, support & therapeutic recommendations

Our Rx Accutrack® quality control process ensures a 99.997% accuracy
rate

Custom compounds for hospice we provide

Unit-dosing & pre-filled syringes

All staff members have access to full patient profile & dispensing history
at their fingertips
A hospice
Opposition pharmacy
No. 91228995 that cares forAffidavit
Kirkland your patients
Exh. 5 as much as you do
OPPC0000087
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 17
Integrated Care Solutions One Point
Solut ions

M obile I nt e grat ion w it h
& De sk t op H ospic e M a na ge m e nt
App Syst e m s

Tailored to Hospice Needs ADT interfaces
Enable CoP Compliance New customer
Puts cost management on-boarding
tools in hospices hands CR8358 Data
Online Reporting
Patient profile
management
Refill orders
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OPPC0000088
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 18
OneConnectPoint Reporting Provides
Real-Time Access to Patient Data One Point
Solut ions

User name & password protected; administrative rights
granted to each hospice

24-hour web-enabled access, as well as automatic
daily, weekly, or monthly emails

Hospices have ability to customize each report & view relevant
dispensing data

All reports can be exported to Excel, Adobe Acrobat and Word

Administrative Reports like Top Patients by Drug Spend & Expiring CII
Prescriptions

Clinical Reports like TIER Report & Deprescribing Options Report

Trend Reports like Monthly Financial Trend for Team

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OPPC0000089
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 19
OneConnectPoint: Tools & Features One Point
Solut ions

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OPPC0000090
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 20
CMS CR 8358 One Point
Solut ions

OnePoint has a report available via OneConnectPoint with
ALL required detail on a line item basis per fill
Non-Injectable Drugs (including compound ingredients): NDC

Injectable Drugs: HCPCS

Required detail can be imported directly into any EMR system

Report is in an Excel format (.csv)

OnePoint provides EMR data export support

Eliminates and/or minimizes manual data entry by hospice staff

OnePoint has
Opposition No. committed to ADT
91228995 EMR
Kirkland interfacing
Affidavit Exh. 5 with all major vendors
OPPC0000091
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 21
Supe rior
Benefits to Hospice Out c om e s,
Profit a bilit y
& Cont rol
Clinical knowledge produces better patient
outcomes/symptom management

Streamlined processes & high accuracy rates yield higher hospice staff
productivity & increased staff retention

Provides competitive advantage increasing referrals

Greater hospice control ensures compliance

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OPPC0000092
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 22
Transition & Account Management

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OPPC0000093
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 23
All Solutions Enjoy Active
Transition & Account Management Tra nsit ion
& Ac c ount
M a na ge m e nt
We take full responsibility for seamlessly managing
the transition process
Project Management

Coordination with EMR Vendors

Physician & Nurse Training

On site support during go live period

Account manager assigned to each partner to:
Assist in solving any day-to-day issues

Perform quarterly reviews

Provide retrospective analysis for all aspects of service

Our experience managing hundreds of transitions ensures your peace of
mind
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OPPC0000094
© 2017 OnePoint Patient Care, LLC. Not to be reproduced, distributed, or transferred in any form except with prior written consent of OnePoint 24
The OnePoint Difference

One
Ca ll

One
Com pe t it ive One
Adva nt a ge Pa rt ne r

One One
Re sourc e Pric e

One One
Com m it m e nt Le a de r

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OPPC0000017
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OPPC0000024
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OPPC0000025
OnePoint Patient Care
Uncovered Pharmacy Drugs & Services
(Medications not financially covered by Hospice)

Frequently Asked Questions (FAQs)

1) What is OnePoint Patient Care?

OnePoint Patient Care is the nations leading locally-based hospice pharmacy that
dispenses and delivers hospice medications in each market we serve. We deliver
hospice covered medications direct to your door, and as an added convenience to our
patients, we offer the ability for you to order and receive non-hospice covered
medications as well. Our clinical professionals are dedicated to and focused on the
unique needs of hospice patients by providing a thorough clinical review and complete
medication profiling for a patients entire drug regimen. OnePoints attentive Customer
Care Specialists (delivery personnel) help ensure timely and accurate delivery of all
medications. Our goal is to provide our patients, their caregivers and family members
with the highest quality of care, reliability, and support while dispensing and delivering
medications, and providing clinical advice.

2) What does the term hospice covered medications mean?

The Medicare hospice benefit covers medications needed to treat symptoms that occur
as a result of a hospice patients terminal illness and related conditions. Generally, your
hospice provider will order medications for you, and we will deliver them direct to your
home. All new orders are delivered same day. All refill orders are delivered next day.
Medications for a condition not related to your terminal illness a cholesterol lowering
medication for example is typically not financially covered by your hospice because it
is not covered by the Medicare hospice benefit.

3) What does the term non-hospice covered or non-related medications
mean?

Medications not directly related to the management of symptoms that occur as a result
of hospice patients terminal diagnosis and other related conditions are considered non-
hospice covered medications under the Medicare hospice benefit, and therefore are not
financially covered by your hospice provider. Although these medications may not be
paid for by your hospice provider, they may be a medication that you or your loved one
wishes to continue taking. If this is the case, we offer you the convenience of ordering
your non-covered medications through our hospice pharmacy, we will deliver them
directly to your doorstep, and we will gladly bill your existing private insurance plan and
charge the remaining balance or your co-pay to a credit card. If the hospice patient does
not have a credit card, we will also accept credit cards for a primary care giver or family
member.

1
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NHM.FAQ.AZ.051209
4) Why should I use OnePoint Patient Care to provide my non-hospice covered
medications?

OnePoint Patient Care is a complete pharmacy service provider. We dispense and
deliver both covered and non-covered medications for our hospice patients. If you did
not choose to order your non-hospice covered medications through OnePoint Patient
Care, its likely you or a loved one would have to call the order into your local
neighborhood retail pharmacy, wait for the medications to be dispensed and then go to
the pharmacy to pick-up the medications yourself. By using OnePoint, the medications
are ordered by your hospice nurse and delivered to your doorstep with your hospice
medications.

5) Is convenience the only advantage to using OnePoint for my non-hospice
covered medications?

NO! A more important benefit of having OnePoint Patient Care dispense your hospice
covered and non-hospice covered medications is the complete medication screening we
offer for your entire medication regimen. It can be potentially unsafe for you to use
multiple pharmacies to provide your medications because each pharmacy may not have
access to information regarding your entire medication profile. By having OnePoint as
your complete pharmacy service provider, we profile your entire medication regime,
screen for drug-to-drug interactions, screen for duplicate therapies and medication
allergies to ensure the absolute highest quality of clinical and therapeutic outcomes for
you.

6) Im completely satisfied with my neighborhood pharmacy.

You may be satisfied with your current pharmacy but we promise, you will be
thrilled by the level of support, service and expertise you receive from OnePoint Patient
Care as your pharmacy.
– Does your existing neighborhood pharmacy deliver your medications direct to your
home? We do!
– Does your current pharmacy screen 100% of your prescriptions and medications
before your order is dispensed and filled? We do!
– Does your current pharmacy discuss any medication related issues they find with
your nurse or physician before your order is dispensed and filled? We do!

7) Is there a price difference with OnePoint Patient Care?

Its extremely unlikely. If your medication expenses (co-pays and deductibles) are
currently covered under a nationally recognized and commercially available insurance
program, then its very likely we can bill the same insurance programs as your pharmacy
does today. Therefore, your medication co-pays and deductibles with OnePoint Patient
Care will be identical to the co-pays and deductibles you are paying today.

If a particular medication is NOT covered by your insurance provider, and you are
required to pay the full retail price for your medications, then the OnePoint Patient Care
medication costs will be priced competitively with the pharmacy you currently use today.

8) Do I have to pay for the delivery service?

Delivery fees DO NOT apply for orders that are placed, filled and delivered with hospice-
covered medications. Our delivery service is offered free of charge to our hospice

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NHM.FAQ.AZ.051209
patients that are also receiving hospice-covered medications with their non-hospice
medications delivery.

A delivery convenience fee of $10.00 WILL apply for orders that are placed, filled and
delivered WITHOUT any hospice-covered medications.

9) How are medications ordered from OnePoint Patient Care?

Your medications are ordered by your hospice nurse. The hospice nurse will contact
OnePoint Patient Care to place your medication order for you, on your behalf. You
simply need to communicate your medication needs to your hospice nurse directly and
ensure they have a copy of your most updated pharmacy prescription(s).

10) Who do I call if I have any questions about my prescription/order?

If you have any questions about your medications, please contact your hospice nurse
directly. They will be happy to answer any questions or comments you have about your
order and expected delivery.

11) How often can I have my medications delivered?

Your medications will be delivered in daily cycles directly to your home. We require that
a designated adult or primary caregiver sign for the medications on your behalf to ensure
safe acceptance of your order at your home.

As your medications begin to run low, please notify your hospice nurse in advance to
ensure that refills are available and delivered in a timely manner.

12) What if my insurance coverage or my credit card information changes for my
non-hospice medications?

Simply inform your hospice nurse of any insurance or credit card information changes.
Your hospice nurse will communicate such changes directly to our pharmacy.

13) Does OnePoint Patient Care accept my current insurance plan?

OnePoint Patient Care accepts most common nationally recognized prescription
insurance programs. As a matter of fact, we accept so many insurance programs that
its difficult to list each one individually. Its easier to tell you the insurance programs we
unfortunately can not accept today. They are:
A) Veterans Administration Health Benefits recipients
B) MediSun

14) How do I manage changes to my medication regimen?

We understand that its possible for changes to occur in your medication regimen (i.e.
changes in your prescription medication type, dosage amounts, dosage intervals, etc.)

If such changes occur, simply inform your hospice nurse of any medication regimen
changes. Your hospice nurse will communicate such changes directly to our pharmacy.

15) Do you provide over the counter or OTC medications?

3
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NHM.FAQ.AZ.051209
Yes we do. You can order the same over the counter (OTC) medications you currently
purchase today at your local neighborhood pharmacy. We may not always carry the
brand name of medication that you use. If this is the case, please notify your hospice
nurse and they will gladly work with our pharmacy to attempt to accommodate your
request.

16) Are your prices competitive with my local neighborhood pharmacy?

Yes. Our medication prices are competitively priced with other pharmacies. In some
cases, there are large retail chains (Walmart, Meijer, Frys) that offer very aggressive
pricing on some medications because they purchase in bulk and are able to maximize
their purchasing power. Were not always going to be able to match everyones price
but we will always be competitively priced. If you ever have a question about the price of
our medications, please notify your hospice nurse and they will be happy to work with
our pharmacy to compare our prices with you.

17) Can I pay cash for my medications?

No, we only accept credit cards for non-hospice covered medications.

18) How do I use a credit card to make payments to OnePoint Patient Care?

Its very easy to set-up a credit card account with OnePoint Patient Care. All you need
to do is:
A) Complete a copy of the Credit Card Authorization Form. You can get one
from your hospice nurse.
B) Provide the completed form to your hospice nurse or fax it directly to
OnePoint Patient Care at 480-240-1112, and
C) We will set-up your account and begin delivering your medications to you!

19) Will I receive a medication bill/invoice monthly? What will it look like?

Patients will receive a monthly statement in the mail that will indicate the medications
ordered and the charges that have been made to the credit card for such medications.

20) How do I get started using OnePoint Patient Care for my non-hospice
covered pharmacy needs?

Its as easy as 1-2-3:
1) See your hospice nurse or a hospice representative for more information
about using OnePoint Patient Care.
2) Complete a copy of the Credit Card Authorization Form.
3) Provide the completed form to your hospice nurse and they will fax it directly
to OnePoint Patient Care at 480-240-1112.

21) Who do I call if I have questions about OnePoint Patient Care?

Simply contact your hospice nurse if you have questions about OnePoint Patient Care.
Your hospice nurse will communicate such questions directly to our pharmacy and will
endeavor to get answers for you quickly.

22) Is my patient information and privacy protected with OnePoint Patient Care?

4
Opposition No. 91228995 Kirkland Affidavit Exh. 7 OPPC0000050
NHM.FAQ.AZ.051209
Yes. All of your information is kept strictly confidential and protected by OnePoint
Patient Care. We are HIPAA compliant, meaning we adhere to the strict government
standards for patient privacy protection. HIPAA stands for The Health Insurance
Portability and Accountability Act of 1996.

For more information on your privacy rights and HIPAA, please feel free to contact:
The U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Telephone: 202-619-0257
Toll Free: 1-877-696-6775
Website: www.hhs.gov

23) How can I learn more about OnePoint Patient Care?

Visit us online at www.oppc.com.

5
Opposition No. 91228995 Kirkland Affidavit Exh. 7 OPPC0000051
NHM.FAQ.AZ.051209
OnePoint Patient Care
Explanation of Pharmacy Services

Dear Patient, Family Member or Primary Caregiver:

OnePoint Patient Care is your hospice providers preferred pharmacy. We work closely with the hospice agency
to provide for all the medications covered by the hospice under the hospice benefit.

As a service to our hospice partners and their patients, OnePoint Patient Care is pleased to offer hospice
patients the opportunity to receive their uncovered/non-hospice medications from OnePoint Patient Care.
Specifically, these are medications that the hospice has determined the patient needs but that will not be
financially covered by your hospice.

Enclosed is all necessary paperwork you need to read and complete should you wish to have OnePoint Patient
Care dispense and deliver your medications that are not financially covered by the hospice. The forms include:

Frequently Asked Questions
Medication Authorization & Patient Insurance Form
Credit Card Authorization Form
Sample Billing Statement

It is important that you or the financially responsible party understand the conditions of participation in this
program.
1. Only hospice nurses or personnel may call in or fax new orders or refills to OnePoint Patient Care for
uncovered/non-hospice medications (refill requests by patients or their family will not be allowed).
2. Uncovered/non-hospice medications will be delivered at the same time the covered hospice medications are
delivered; except
a) If a separate delivery is required to deliver the uncovered/non-hospice medications because there
were no hospice medications to be delivered or there was an insurance processing delay due to prior
authorization by the patients insurance company, during normal business hours, there will be a $10
convenience fee charged to the patient.
b) For orders placed and filled outside the Pharmacy normal business hours, the Pharmacy will charge
an after hours/on call fee of $65.
3. The Pharmacys normal business hours are: Monday – Friday 8am 8pm, Saturday, Sunday and Holidays,
8am 6pm.
4. OnePoint Patient Care will only fill uncovered/non-hospice medications for those patients who have filled out
all the paperwork and provided us with a valid credit card to be billed. All of your co-pay amounts for
uncovered/non-hospice medications, along with any convenience fee, will be billed to the designated credit
card PRIOR to leaving the pharmacy.
5. Any uncovered/non-hospice medications ordered that are NOT covered by your third party insurance will
NOT be processed at OnePoint Patient Care without prior authorization. We will contact your physician for
a prior authorization. If we are unable to get the prior authorization, we will contact your hospice nurse with
cost information and request your approval to bill you directly for that medication.
6. If the credit card cannot be billed, the uncovered/non-hospice medications will not be sent.
7. Each month, a detailed statement will be sent detailing the medications provided by OnePoint Patient Care,
the cost of the medications and the amount charged to your designated credit card.
To get started, the patient or financially responsible party should sign the enclosed documents and return to
your hospice representative.

Thank you for choosing OnePoint Patient Care for your pharmacy needs.

Opposition No. 91228995 Kirkland Affidavit Exh. 7
NHM.OLTP.052209
OPPC0000053
3006 S. Priest Dr.
Tempe, AZ 85282

Phone: (480) 240-1122
Fax: (480) 240-1123
Email: [email protected]

OnePoint Patient Care
Medication
Credit Card Authorization Form

OnePoint Patient Care will accept credit cards as payment for your medications.

We accept Visa, MasterCard, Discover Card and American Express.

We will charge the amount due on or after the 1st day of every month and mail you a receipt with
your statement. We will charge your credit card for any remaining balance once you leave the
facility that we service. This might result in your credit card being charged twice in one month.

Patient Name: _________________________________________________

Customer Number: _____________________________________________

Credit Card Holder Name: _______________________________________

Credit Card Billing Address: _____________________________________

_____________________________________

Credit Card Number:

________-________-________-________ Exp Date: ______________

I authorize OnePoint Patient Care to charge my credit card upon dispensing of each order. I
understand that this is an optional service provided and that either party may cancel the credit card
authorization Agreement at any time.

_______________________________ _____________________
(Patient/Authorized Representative Signature) (Date)

_______________________________
(Print Name)

Opposition No. 91228995 Kirkland Affidavit Exh. 8
OPPC0000031
3006 S. Priest Dr.
Tempe, AZ 85282

Phone: (480) 240-1122
Fax: (480) 240-1123
Email: [email protected]

PATIENT NAME: _____________________________________

AUTHORIZATION TO PAY BENEFITS TO PROVIDER:
I hereby authorize OnePoint Patient Care to request on my behalf all public and private insurance
benefits for products and services supplied to me by OnePoint Patient Care. I further authorize
payment for such supplies and/or services to be made directly to: OnePoint Patient Care, 3006 S.
Priest Dr. Tempe, AZ 85282.

_______________________________ _____________________
(Patient/Authorized Representative Signature) (Date)

PATIENT RELEASE FORM:
I hereby authorize any holder of medical and/or insurance information about me to disclose such
information to OnePoint Patient Care. I further authorize OnePoint Patient Care to disclose any
medical and/or insurance information concerning me in its possession to other professional personnel
involved with my care, and to any insurer or other third-party payer who may be responsible for
payment of OnePoint Patient Care services.

_______________________________ _____________________
(Patient/Authorized Representative Signature) (Date)

FINANCIAL RESPONSIBILITY:
So that OnePoint Patient Care may provide me with pharmaceutical products and services prescribed
by my physician, I agree that I am responsible to OnePoint Patient Care for payment of all such
products and services (one time set up patient authorized). In addition, I agree that I will inform
OnePoint Patient Care promptly of any change(s) in my status. This includes, but is not limited to,
change in my address, being admitted to a hospital or other nursing facility, or any change that affects
third party payment or my ability to pay for products and services rendered by OnePoint Patient Care.
OnePoint Patient Care charges a service charge for outstanding balance at .015% of previous
balance due. Responsible party agrees to pay all charges.

_______________________________ _____________________
(Financial Representative Signature) (Date)

_______________________________ _____________________
(Patient Signature) (Date)

_______________________________ _____________________
(Care Home) (Date)

TCPA EXPRESS CONSENT NOTICE:
You agree, in order for us to service our account or to collect any amounts you may owe, we may
contact you by telephone at any telephone number associated with your account, including wireless
telephone numbers, which could result in charges to you. We may also contact you by sending text
messages or e-mails, using any e-mail address you provide to us. Methods of contact may include
using pre-recorded/artificial voice messages and/or use of an automatic dialing device, as applicable.

_______________________________ _____________________
(Patient/Authorized Representative Signature) (Date)

Opposition No. 91228995 Kirkland Affidavit Exh. 8
OPPC0000032
3006 S. Priest Dr.
Tempe, AZ 85282

Phone: (480) 240-1122
Fax: (480) 240-1123

NEW PATIENT INFORMATION FORM
Resident Information

Name: ___________________________________________ DOB: ____________

Address: ______________________________________________________________

City: ___________________________ State: ______ Zip Code: ___________

Phone: _____________________________ Allergies: ____________________

Social Security #: _________________________________

Doctor Information

Doctor Name: __________________________________________________________

Address: ______________________________________________________________

City: ___________________________ State: ______ Zip Code: ___________

Phone: ______________________________ Fax: _______________________

Billing Information (address to send statements)

Bill to: _____________________________________ Phone: _______________

Address: _____________________________________________________________

City: ____________________________ State: _____ Zip Code: ____________

Prescription Insurance Information
(please include copy of card, front and back)

Insurance Name: ______________________________________________________

Phone: ____________________ Address: _____________________________

ID#: _______________________ Group #: _____________________________

Please sign if no prescription coverage: __________________________________

*** OnePoint Patient Care will invoice your account monthly ***

Opposition No. 91228995 Kirkland Affidavit Exh. 8
OPPC0000033
3006 S. Priest Dr.
Tempe, AZ 85282